Terms of Use

Payments

SSM Sports must receive payment of the whole of the price of the Goods before the Goods are despatched to the Buyer. SSM Sports accepts payment from all major credit and debit cards, including Visa, Mastercard, Switch, Delta and American Express.

If SSM Sports does not have sufficient stock of all or some of the Goods in the Order, SSM Sports shall notify the Buyer by e-mail informing the Buyer and if payment has been taken, SSM Sports shall credit the Buyer's credit card or debit card account with the price of the Goods which were unavailable. SSM Sports shall use its reasonable endeavours to credit the Buyer's account as soon as is reasonably practicable but in any event no later than 30 days from the date of the transaction. SSM Sports will not be obliged to offer any additional compensation for disappointment suffered.

Stock and Availability

Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply. Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days" If an item is out of stock on our web site, and we cannot get any more stock, we will generally remove the item from sale. However, if there is an item you are really trying to get hold of, email us at Customer Services with the details of the item you wish to purchase and we will do our best to try and get it for you.

Although we try to get all our orders despatched on the day of order, this may not always be possible, for the following reasons:

• Nike Teamwear Orders often have to be specially ordered from Nike and can take longer

• Products on Pre-Order or Products that are not in stock at the time of ordering

• Credit Card Checks - sometimes we may need to make additional checks on your credit card

• Shirts with additional name, numbering and badges added may take an extra few days to despatch.

Please note that once a name and squad number have been printed on the shirt, unless the shirt is faulty we cannot provide a refund or exchange the shirt even if that player subsequently leaves the club or his squad number changes during his career at the respective club.

Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. SSM Sports accept no responsibility for variances in colour or style due to the settings on the users monitor.

SSM sports reserve the right to alter without notice or prior warning, prices of products and conditions of sale.

We welcome your feedback on any of our policies. Email Customer Services with your comments to feedback@SSMsports.co.uk

Sales Tax

For any customer purchasing adult clothing and souvenirs inside Europe, VAT is included at the standard UK rate of 17.5%. Childs clothing is exempt from VAT in the UK is therefore charged at 0% thus no tax is added in the price quoted by SSM Sports Ltd.

For any customers purchasing outside the European Union, all purchasers are exempt of UK VAT and SSM Sports do not charge VAT. Products are shown inclusive of VAT, but this will be recalculated when you purchase your goods.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Delivery and Shipping

We strive to keep all of the items featured on our web site in stock. If all of the products in your shopping basket are marked as "Available for immediate dispatch" then you should receive your order within 1 to 3 days of submitting your order if you live in the UK , and between 3 and 5 days if you are overseas.

If you have selected items with different availability times then we will dispatch your order when all items are ready.

Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days"

We currently use Royal Mail Standard Delivery and Special Delivery for all UK addresses and DHL for our International Customers.

Should your order be marked as available for immediate dispatch and it fails to reach you within the times quoted above, then please contact our Customer Service Department who will be happy to assist.

Queries regarding delivery should be sent to the following e-mail address: orders@SSMsports.co.uk

We hope that you enjoy your purchase from SSM Sports Ltd.

SSM Sports Returns Policy

You may return any item within 14 days in its original condition for a refund of the price you paid for the item.

To return an item please include the merchandise with a completed returns slip. Please allow up to 7 working days for this to be processed.

Please ship the item to the following address:

SSM sports Ltd
6-10 Chichester Street
Belfast
BT1 4LA

Please note. For your protection SSM Sports Ltd recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.

If you require an exchange our returns center will be happy to process this for you. Please include written details on the returns slip with you return code.

If the item is defective, all UK customers please contact Customer Services on 028 90 322966

Overseas customers are asked to return the defective item(s) including both the merchandise and the delivery slip by a recorded delivery service, as we cannot be held responsible for goods not returned. SSM Sports will refund you the cost of your return shipping charges if you include a receipt.

Please note the following exceptions to this policy:

Videos, PC and PlayStation games and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.

Items that have been customised e.g. shirt printing, cannot be exchanged or refunded unless the product or material is faulty.

All return and re-shipping charges are the Customer's liability.

We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.

Security on the Internet

Shopping online offers lots of benefits that you won't find shopping in a store or by mail. For example, the Internet is always open - seven days a week, 24 hours a day. And, bargains can be numerous online. Shopping on the Internet is no less safe than shopping in a store or by mail. Keep the following tips in mind to help ensure that your online shopping experience is a safe one.

Use a secure browser

This is the software you use to navigate this web site. Your browser should comply with industry security standards, such as Secure Sockets Layer (SSL). These standards scramble the purchase information you send over the Internet, helping to secure your transaction. Most computers come with a browser installed. You also can download some browsers for free over the Internet.

Shop with companies you know

Anyone can set up shop online under almost any name. If you're not familiar with a merchant, ask for a paper catalog or brochure to get a better idea of their merchandise and services. Also, determine the company's refund and return policies before you place your order. These should be posted on the company's Web site.

About Us

Keep your password(s) private

Be creative when you establish a password, and never give it to anyone. Avoid using a telephone number or birth date. Instead, use a combination of numbers, letters, and symbols.

Forgot Your Password?

Pay by credit or charge card

If you pay by credit or charge card online, your transaction will be protected by the Fair Credit Billing Act. Under this law, consumers have the right to dispute charges under certain circumstances and temporarily withhold payment while the creditor is investigating them. In the event of unauthorized use of your credit or chargee card, you are generally held liable only for the first $50 in charges. Some companies offer an online shopping guarantee (Which is in use on this web site) that ensures you will not be held responsible for any unauthorized charges made online, and some cards may provide additional warranty, return and/or purchase protection benefits.

Keep a record

Be sure to print a copy of your purchase order and confirmation number for your records. Also, you should know that the federal Mail/Telephone Order Merchandise Rule covers online orders. This means that unless states otherwise, merchandise must be delivered within 30 days; and if there are delays, the company must notify you.

Pay your bills online

Some companies let you pay bills and check your account status online. Before you sign up for any service, evaluate how the company secures your financial and personal information. Many companies explain their security procedures on their Web site. If you don't see a security description, call or email the company and ask. (Link to the section of world Pay that deal with payment security)

Privacy on the Internet

Technology now provides companies with the ability to collect information about you and potentially give that information to others. While the Internet can serve as a tremendous resource for information, products and services, you should be sure to safeguard your privacy online by following these tips.

Keep your personal information private

Don't disclose personal information--such as your address, telephone number, Social Security number or email address--unless you know who's collecting the information, why they're collecting it and how they'll use it. If you have children, teach them to check with you before giving out personal --or family-- information online.

Look for a company's online privacy policy

Many companies with privacy practices post their privacy policy on their Web site. This policy should disclose what information is being collected on the Web site and how that information is being used. Before you provide a company with personal information, check its privacy policy. If you can't find a policy, send an email or written message to the Web site to ask about its policy and request that it be posted on the site.

» Privacy Policy

Make choices

Many companies give you a choice on their Web site as to whether and how your personal information is used. These companies allow you to decline--or "opt-out" of--having personal information, such as your email address, used for marketing purposes or shared with other companies. Look for this choice as part of the company's privacy policy.